Terms & Conditions
MEDICAL CONDITIONS
Certain conditions such as pregnancy, heart conditions, cancer, high/low blood pressure, diabetes and epilepsy or if you have recently undergone surgery then you may be prevented of have limited use of the facilities and some treatments. If you have any of the following then please notify our reservations team before visiting the spa as medical advice and guidance may be required. Also if you have had surgery within the last twelve months, have any allergies or concerns please contact our reservations team to seek guidance.
CANCELLATION POLICY
Full payment of all treatments and packages are required at the time of booking. Please note that full payments are non-refundable. Customers may change their appointments if more than 48 hours’ notice is provided to us. Any notice period less than this will result in a loss of monies paid.
COMPLAINTS PROCEDURE
Your feedback is important to us, and in the unlikely event that you have a complaint, please notify the Duty Manager immediately and we will endeavour to assist. If you remain dissatisfied on your return home we ask that you write to our Customer Services team within 7 days of returning from your visit to allow your complaint to be investigated properly. If you do not give us an opportunity to resolve any problem onsite by reporting it to the Duty Manager, then we may not be able to deal positively with any complaint contact – cs@theregentdayspa.co.uk
GIFT CARDS, PRIVATE HIRE, CELEBRATION PACKAGES
Vouchers are available for all of The Regent Health Club & Spa treatments and packages. Please note that all purchased voucher’s have a 24 month expiry date and are non-refundable. Vouchers cannot be extended past their expiration date. Day package gift vouchers can be upgraded but cannot be downgraded or split. Please contact our reservations team to discuss discounts on group bookings and discounted celebration packages.
FOOD CHOICES
Afternoon Tea is served in our spa. This consists of a variety of sandwiches, cakes and drinks, including specialty teas, coffees and a variety of fruit juices. Please inform our spa team at the time of booking and prior to your or your guests visit if you have any allergies or specific dietary requirements as all food is supplied and delivered via an external catering company and unfortunately cannot be altered on the day of visiting the spa.
IMPORTANT INFORMATION
Prices and inclusive treatments are subject to revision without prior notice. Please note that inclusive treatments are non-transferrable and non-refundable. Offers and offer dates are subject to change. Also we reserve the right to vary, amend, cancel or withhold advertised facilities, classes and treatments without prior notice should there be an occasion where they are not available or appropriate.
For all treatments, please arrive 15 minutes before your treatment time. We may not be able to offer you the full time allocated should you arrive late. All day spa packages cannot be used in conjunction with any other offer or discounts. All day spa packages entitle you to a five-hour time slot in the spa. These times will be discussed with you when booking in.
LIABILITIES AND LOSSES
Please be advised that we do not accept liability for any loss or damages to personal belongings when using our facilities.
Please note that the minimum age for guests is 16
SPA SHOP
The Regent Health Club & Spa are proud to announce the launch of Decléor™. All Decléor™
Paid In Full Memberships Terms and Conditions
1. Memberships
a. You are paying in full for the entire membership period. This payment is non-refundable.
b. Memberships are non-transferable.
c. This offer applies to fixed-term memberships of 1 year, 2 years, 3 years, 5 years, 10 years, or a lifetime membership.
2. Membership Period
You agree to remain a member of the club for the full period you have paid for, as stated on your agreement.
3. Your Rights
The club will compensate you in the event of personal injury or death caused by its negligence. These terms do not affect your statutory rights. For more information on your rights, please contact your local Citizens Advice Bureau.
4. Jurisdiction
This agreement is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.